Job description

Position: Help Desk Support Specialist
Location: Boulder, CO
Education: Associates degree in Computer Information Systems or related field; CompTIA A+ and other related certifications a plus.

Clearance: Must be a US Citizen. Public Trust clearance or higher.

Qualifications:

The candidate will have 1-2 years’ experience in the following areas:

• Must be a motivated self-starter with good time management skills who demonstrates and taking initiative to solve IT challenges
• Excellent customer service and problem-solving skills
• Providing skilled diplomatic professional in-person and remote IT support
• Physical laptop and desktop troubleshooting and support of Windows, Mac, Linux Operating Systems
• Professional, concise, and thorough verbal and written communication skills
• Experience effectively communicating and solving end user issues on a variety of IT related technologies
• Coordinating with users in respect to schedules
• Maintaining clean workspaces, IT laboratory, and inventory closets
• Coordinating with users in respect to schedules
• Maintaining clean workspaces, IT laboratory, and inventory closets

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

About DIGITALSPEC, LLC
DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified 8(a), ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that ‘fit’ the client environment and use industry best practices.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Boulder, CO: Reliably commute or planning to relocate before starting work (Required)

Security clearance:

• Secret (Preferred)

Work Location: One location

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