Job description
Job Description:
The Fund's mission is to support Real Estate Attorneys throughout Florida. We are also committed to our employees and making The Fund a great place to work! We offer a competitive salary, and an excellent benefits package including health, life, and disability insurance; paid time off; and retirement plans.
In this role, you will resolve Member support inquiries and provide appropriate Member training when necessary.
Some of the daily responsibilities will include:
- Professionally handle incoming Member requests via multiple communication channels, ensuring issues are resolved both promptly and thoroughly.
- For assigned queues, handles Member inquiries and requests and thoroughly educates them on use of the applications and best practices.
- Provides quality support in the areas of handling questions, troubleshooting, and account assistance.
- Provides first call resolution to Members.
- Works with other departments as Member advocates to ensure resolution.
- Looks for innovative ways to better products and improve the Member experience.
- Provides innovative feedback to management to continue to better the department and processes.
- Documents inquiries and resolutions in the incident tracking system
- Monitors Dashboard and customer queue depths and responds accordingly.
- Acquires and maintains thorough understanding of assigned customer support queues, including changes to or additions of new infrastructure or applications.
- Own a customer’s issue from initial contact to resolution or transition the issue to the appropriate person
To be considered you need, you need a High School diploma or equivalent. Computer-related associate’s or bachelor’s degree preferred.
The experience we are looking for include:
- One-year experience in a call center or support center environment with proficiency in technical support using analytical skills to troubleshoot issues required.
- Six months experience in real estate/title closing highly desirable.
- Oral and written communication skills
- Problem solving and Decision making
- Analytical skills
- Requires proficiency in Windows and Microsoft Office including but not limited to, word processing, spreadsheet design and maintenance, and navigating in databases
- Troubleshooting hardware and software related issues
- Use of diagnostic tools
- Planning and organization skills
- This position internally is known as Member Support Center Rep I
We offer a competitive salary, and excellent benefit package including health, life and disability insurance; paid time off; and retirement plans
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please contact your human resources representative regarding the application process.
Old Republic Title is an Equal Opportunity Employer
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