Job description

Join us on the IT team of a fast-growing, technology-driven startup that's making effective skincare accessible to everyone.
We believe IT should provide the same delight and accessibility that we expect from the best consumer technology. As we continue to grow our IT team, we are looking for a help desk engineer to provide IT support to our office staff as well as the rest of our remote teams around the country.

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Why this role?*

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Real IT ownership.* Own IT for our offices while bringing joy through IT to the rest of Curology.
Work with a modern, SaaS-first IT stack. We've been cloud-native since launch and passionate about using the best tools for the job.
Work with a cross-functional and passionate team. As a vertically integrated skincare startup, our IT doesn't just serve engineers and designers—it also powers our in-house medical, laboratory and fulfillment operations.

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Company Mission*

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We want to make effective skincare accessible to everyone.* Humans want to feel confident in their own skin, but it's not easy to see a dermatologist. Curology is revolutionizing dermatology by making effective skincare accessible to everyone. We're part healthtech startup, part skincare lab — and completely focused on helping hundreds of thousands of people get medical care previously available to only a tiny percentage of the population.

What will you do as a Help Desk Engineer at Curology?

• Deliver world class IT support to our team members around the nation.
• Respond to user requests through chat and our IT ticketing system within our defined IT SLAs.
• Ensure the reliability of all day-to-day technology (Zoom Rooms, printers, phones, etc.)
• Provide assistance on global Curology projects as needed.
• Support technology in our lab and fulfillment centers.
• Help maintain a growing library of IT documentation and support articles.
• Maintain IT inventory to ensure we always have the equipment in stock that we need.
• Assist with future office expansions and moves to ensure IT is standardized across all locations.
• Participate in an on-call rotation for after-hours requests.

You might be a good fit if...

• You're an engaged, thoughtful teammate who takes ownership over results and embodies a service mindset.
• You have supported users working in a cloud-forward organization. Familiarity with services like Google Workspace, Zoom, and Slack are required. Jamf and Okta preferred.
• You have deep Mac experience (at least 3+ years)—we are (almost) 100% Mac!
• You have some Windows experience in an enterprise environment.
• You proactively seek out solutions to problems and work with appropriate stakeholders to drive resolution.
• You have working knowledge of Firewalls and Network switching.
• You have experience in DHCP, DNS and Group Policy.
• You have a passion for learning and technology—and improving yourself and the team around you.
• You don't mind getting your hands dirty—sometimes cables under tables get unplugged or you may need to Marie Kondo an IT closet—ability to lift 50lbs and climb ladders required.

You will love working at Curology because:

• Competitive salary and equity packages
• Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
• $75 WFH stipend (remote employees)
• Home office setup stipend (remote employees)
• Minimum Time Off policy (unlimited PTO, with at least 3 weeks off) for exempt employees
• 11 company observed holidays
• Additional holidays: Curology days off (1 per quarter), 1 annual floating holiday (employee’s choice), and Gratitude Week (employees take the full week of Thanksgiving off; business critical teams observe different days)
• Paid parental leave
• pre-tax commuter benefits
• Employee donation matching program
• Company-sponsored events
• Free subscription to Curology or Agency (for you and another VIP of your choice!)

#LI-EH1

Job Type: Full-time

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