Job description

Health Care Customer Service Representative - Bilingual a plus

Transparent Health Group is a rapidly growing healthcare benefit services company that provides the services and technology necessary to make complex health plans work for its members. We make sure employers and their employees have the information they need to make informed decisions about their healthcare benefits. Our goal is to eliminate surprises in our members' healthcare coverage!

Position Overview

· Inbound call volume of 50+ calls per day - Providers and Members

· Help members understand and utilize their health benefits

· Own and resolve benefit issues

· Abide by all HIPAA requirements

· Conduct outbound Welcome Calls to new members

· Create access to the employee’s preferred provider

· Confirming benefits and eligibility

· Assisting in the general claims process

Why Work with Us

· 100% remote, work from home position

· Benefits are available on day 1 of employment which includes medical, vision, and dental

· In-depth training program to guarantee success in your position

· Fast-growing company

· Opportunities for advancement

·Supportive team-based workplace

· 3 weeks PTO plus 7 paid company holidays

· Monday-Friday position, no weekends!

· Our family values mean we are committed to a real living wage, with meaningful benefits

Requirements

· Experience working in health insurance

· Great attention to detail

· Phone-based customer service call center experience (High call volume preferred)

· Comfortable working with technology

· Exceptional verbal and written communication skills

· Outstanding track record of attendance and adherence to schedule

· Quiet and private home working environment, where you can work uninterrupted for your shift

· Self-starter who demonstrates working independently

· Reliable high-speed Internet access required

· Successful multitasker who can ensure all responsibilities are completed in a timely manner

Personal Attributes Needed for Success

· Ability to build rapport with a wide range of people

· Excellent follow-up and follow-through skills, ensuring first call resolution

· Strong desire to be of service and assist others

· Motivated by being in a supporting role and contributing to team success

· Bilingual a plus! English and Spanish, English and Chinese, English and Russian

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Health Insurance: 1 year (Required)
• Call Center: 1 year (Required)

Work Location: Remote

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