Job description

• Answering patient customer service calls, assisting with questions regarding their outstanding accounts
• Working remotely as an extension of our client's business office.
• Expected to meet and maintain a minimum of contacts per hour, and meet paperwork mode, pause time and other productivity standards set forth by PMS and the Client
• Expected to learn and meet client and company requirements
• Data research and multitasking; must be able to read client notes, maneuver thru the client portal, payment portal, listen, and talk simultaneously
• Ability to navigate in multiple computer systems while interacting with the customer
• Data entry
• Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
• Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off
• Basic computer navigation and use; must be able to utilize multiple windows to complete tasks
• Attend all training classes (must pass all training tests given)
• Self-motivated and results-oriented
• Currently this position can be performed remotely from home or from the office (remote work is subject to change based on company needs, client requirements, performance and/or governing laws)
• Perform other duties as assigned or requested

• High School diploma or equivalent.
• Experience in a collection/call center environment is a plus
• Ability to work with uncooperative or difficult people in a professional manner to obtain positive results.
• Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
• Medical and/or clerical experience, education and/or training is a plus
• Must have ability to adapt to fast paced, dynamic environment
• Must live within driving distance from our West Covina, CA or Las Vegas, NV office

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