Job description

Shell Office Systems has been providing records and parts management solutions since 1973, including sales, installation, and service with territories in north Florida and southeast Georgia. Our line of products includes Canon and Epson document and check scanning equipment, digital microfilm scanners, and various storage systems such as moveable shelving and carousel units.

We are offering a full-time permanent position with occasional overtime as needed for a Field Service Technician to work primarily from our office in Jacksonville, FL. While the installation and repair of storage (shelving) systems is not an everyday occurrence, it can be physically demanding and is a consideration in our hiring criteria.

The variety of equipment that we sell, install, and service requires us to train all technicians on an on-going basis as new equipment is put on the market.

Responsibilities and Duties

• Knowing and complying with all company policies.
• The successful completion of manufacturer-based training classes on products.
• The ability to successfully complete the installation of drivers and software updates.
• The ability to communicate in an effective and professional manner with customers, colleagues and management at all times.
• Maintaining service call documentation on a daily basis.
• The submission of expense reports each month for processing.
• Maintaining a trunk kit inventory.
• Maintaining all company assets (i.e.; tools, documentation, laptop computer, cell phone, etc.) in your possession.
• The ability to work and handle customer situations.
• Travel to customer locations for the purpose of on-site installation, preventative maintenance, repair, or end-user training.
• Provide product and service contract sales lead information to the sales department.

Qualifications and Skills

• A basic understanding of CPU controlled electro-mechanical devices similar to xerographic copiers, laser printers, or automated paper-handling devices.
• Must be computer literate with a good working knowledge of Windows 10.
• The ability to read and understand technical service manuals.
• The ability to troubleshoot such devices to the successful completion of repair.
• Required to lift a minimum of 50 lbs.
• The willingness to remain flexible in regard to job responsibilities.
• A professional appearance, demeanor and attitude when interacting with customers or other employees.
• Ability to manage multiple projects simultaneously.
• Strong organizational and analytical skills.
• Reliable transportation, a valid driver’s license, and insurance.
• At least a high school diploma or equivalent.

Benefits

• Mileage reimbursement
• Paid Medical Insurance
• Paid Vacation and Sick Time
• Paid Holidays
• Company Shirts
• Laptop
• Cell Phone
• Tools

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Mechanical knowledge: 1 year (Required)

Work Location: In person

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