Job description
ASM Global
ASM Global is the world's leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.
Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and has been selected to host Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.
Job Summary
The Guest Experience Coordinator will assist in ensuring a safe, comfortable and excellent guest experience through planning, monitoring, and managing many aspects of the Guest Experience department before, during, and after events. The coordinator will handle all administration tasks of the departments including scheduling, time clock reporting, maintaining equipment and more.
Essential Functions
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Resolve Allegiant Stadium guest challenges, concerns and complaints as needed before, during and after events to generate and maintain positive public relations.
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Implement the Allegiant Stadium Guest Experience Program to maintain a high-level execution of guest experience.
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Manage large crowds under constantly changing event environments by anticipating problems and appropriate solutions.
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Develop, implement, and oversee all administrative tasks for the department: scheduling, Lost & Found, inventory, processing data reports and analysis for events, track and maintain budgets.
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Serve as Manager on duty for our private events when Guest Experience Representatives are needed and requested.
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Communicate and correspond with past, current, and future Allegiant Stadium guests via telephone and e-mail. Answer guest inquiries and respond to concerns/complaints with the goal of guest satisfaction as well as preventing future issues.
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Assist guests with special needs and ensure compliance with American with Disabilities Act (ADA) and translation services when needed.
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Serve as the Guest Experience contact for all Allegiant Stadium on uniform needs.
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All other duties/responsibilities as assigned.
Required Qualifications
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A minimum education level of: BA/BS Degree (4-year)
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A minimum of 1-3 year of related work experience
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Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions.
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Demonstrated skills working well with fellow staff members.
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Ability to work long irregular hours for an extended period of time as dictated by events and schedule, including nights, weekends and holidays.
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Excellent communication skills.
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Ability to stand or remain in a stationary position and walk or move about an area for long periods of time. Ability to lift or move/position items weighting up to 30 lbs.
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Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
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Ability to read, listen, and communicate effectively in English, both verbally and in writing
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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