Guest Agent Supervisor
Job description
Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Agent Supervisor!
Purpose for the Position:
To coordinate front office activities of hotel or motel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.
FEATURED BENEFITS:
- Medical, Dental, Vision, Life and Disability Insurance
- FSA
- Free meal provided by hotel during scheduled shift
- Employee Assistance Program
- 401K and ROTH 401K
- Growth opportunity
- Paid Time Off
- Sick Time Off
Essential Responsibilities:
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
- Confers and cooperates with other department heads to ensure coordination of hotel activities.
- Answers inquiries pertaining to hotel policies and services.
- Greets important guests.
- Arranges for private telephone line and other special services.
- May patrol public rooms, investigate disturbances, and warn troublemakers.
- May interview and hire applicants.
- May receive and process advance registration payments.
- May send out letters of confirmation or return checks when registration cannot be accepted.
- All other duties as assigned by a manager or supervisor.
Skills and Abilities:
Ability to communicate efficiently
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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