Job description
Randall Insurance Group is currently seeking a Group Benefits Account Manager in the Sarasota – Bradenton Area. Must possess 2-15, 2-40 Group Health License and at least 6 years of experience {This is a work-from-home position, but the successful applicant must reside in the Sarasota – Bradenton area and be willing to travel throughout Florida.}
The Benefits Group Account Manager is responsible for the oversight and ongoing management of client accounts. This position coordinates with the producer and support staff to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met. In addition, the Account Manager will maintain the ongoing client relationship and work with key managers to proactively identify trends in service issues and develop corrective action plans that will positively improve the clients ability to manage their benefit plans.
This position must be highly knowledgeable about group benefits and be able to provide problem resolution around complex client issues independently and reliably for client groups. As such, the Account Manager requires strong skills in conflict resolution and negotiation, as well as relationship building that ensures the persistence of business and growth. This position works in conjunction with the Producer and has responsibility for off-site client meetings with or in lieu of the Producer.
Key Duties and Accountability
- Market and analyze benefits and rates for all lines of coverage.
- Provide leadership role at Open Enrollment meetings as requested by Producers.
- Provide oversight for the completion of all post-Open Enrollment meeting administrative work including but not limited to: Obtaining client applications and reconciling against census/resolving errors or discrepancies (as requested by the client) Turning in the enrollment package to the carrier in a timely manner
- Coordinate with Producers on account status.
- Analyze and advise clients on service trends and assist with the development of corrective action plans for improvement.
- Communicate with the producer about potential or existing problems as needed.
- Oversee ordering of carrier packets prior to Open Enrollment meetings or work with Producers to ensure that in-house enrollment materials are prepared, accurate and available for meetings.
- Coordinate outside representation at Open Enrollment meetings as needed.
- Foster strong and lasting relationships with client key contacts that ensure the persistence of accounts.
- Ensure high levels of service delivery to client accounts including, but not limited to: Assist Producers as needed to respond to any service needs of clients following enrollment. Highest quality customer service to all callers always which includes every effort to exceed the customers expectations for service.
- Provide 24 hour response time to customer calls and resolve problems within one business day where possible.
- Provide status update to client if unable to resolve issue fully within 1 business day.
- Provide responses or problem resolution to all client requests regarding enrollment issues, including ordering ID cards, processing enrollment forms, checking enrollment status, and answering questions.
- Educate clients and enrollees about their groups benefit plans, coverage, copays, coinsurance, and /or deductibles.
- Research and resolve billing problems.
- Research and resolve all client claim problems.
Additional Responsibilities
* Participate in scheduled team and office meetings.
* Provide Account Management backup for the team when necessary, during scheduled vacations, personal leave, or at a managers discretion.
- Group Benefits Account Manager experience: 6 years (Required)
License/Certification:
- 2-15, 2-40 Group Health License (Required)
Benefits
Our selection will be driven by the qualifications above as well as the ability to develop relationships with clients and co-workers to maximize your professional opportunities.
We seek dynamic individuals who are ignited by challenge and opportunity for personal and professional growth. Are you ready to take the next step in your career? We have long term opportunities for hard-working people who want to join a winning team. RANDALL offers competitive compensation, health benefits, insurance, matching 401(k), and paid time off.
We look forward to reviewing your resume!
Randall is a drug free workplace.
Salary: Based on Experience
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