Job description

GENERAL MANAGER, Dogtopia of Summerville

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

The best candidate for this position would describe themselves in the following ways:

You're the kind of leader who excels at growing, people, teams and relationships (with people and pups) and creating an inclusive work environment. You’re fast paced, with a strong sense of urgency. You thrive when you have multiple challenges on your plate. You’re lively, enthusiastic, and a very strong communicator. You love getting things done and exceeding your goals.

If you are seeing yourself in these words, we’d love to talk to you about our General Manager (GM) role.

Let’s get into what you can offer us...

TEAM MANAGEMENT

• Creates staffing schedule and monitors daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive, team-oriented culture.
• Delivers written performance reviews and give employees positive acknowledgement when due!
• Onboard all employees and insure each employee has the correct amount of training

Clean and Safe Environment - to ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

FINANCIAL AND ADMINISTRATIVE

• Develops team in up-selling and using dog Evaluations to grow revenue.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
• Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.

CUSTOMER SERVICE AND PRESENTATION

• Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: www.youtube.com/watch?v=9FONo1u85eY

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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