Job description

Role and Responsibilities

• POS operations, both fuel and non-fuel
• Cash handling: know how to recognize counterfeit money, balance drawer at the end of every shift, count float at the beginning of every shift, load a deposit bag, etc.
• Store Merchandising: follow the set plan-o-grams, front face products, organize displays, ensure all food is labelled with date and time of preparation, etc.
• Follow site cleanliness procedures.
• Understand and follow fuel operations and environmental safety procedures; know when to use the emergency shut off and where it is located, what to do in the event of a drive off or fuel to skin contact, etc.
• Know and follow alcohol and tobacco sales laws; ask for ID every time, do not sell to underage customers or those who cannot verify their age.
• Respond to customer complaints in a calm manner; aim to resolve the issue amicably with the best result for both parties.
• Greet every customer that enters the store.
• Support sales initiatives and promotions

Manager Specific Responsibilities

• Perform Daily Reconciliation; run shift reports, put cash into the back office safe, reconcile fuel sales and inventory, file invoices, record deliveries, notice, investigate, and resolve cash discrepancies.
• Handle any site issues, customer complaints, conflicts, and store operations.
• Pricebook management and ESO system operations
• Ensure employee compliance with federal and state law regarding breaks and workplace conduct.
• Resolve employee conflict, using HR for support.
• Inventory Tracking: count all items on shelf and in back room, determine order amounts, follow inventory count schedule, train employees on counting, direct employees on organization of product within the store.
• Vendor Communication: check in with vendors, inspect deliveries, confirm orders match with invoices.
• Meet CORE standards; ensure employees are aware of core expectations, execute plans to meet CORE standards.
• Interact with customers and model appropriate behavior for employees.
• Train CSRs on expected job duties.
• Be available to support your team, offering additional training, re-explanation, and coaching in new situations.
• Ensure employee completion of specific tasks.
• Site and equipment maintenance; noting maintenance needs and submitting requests.
• Understand and execute fuel shut off procedures when necessary.
• Perform site and lot walkthroughs to ensure compliance, safety, and cleanliness standards are always met.
• Report any suspicious activity; know how and when to contact the police.

Qualifications and Education Requirements

High School Diploma (preferred but not required)

Preferred Skills

Customer Oriented Attitude

Capability to Upsell Products

Dedication to store presentation and customer satisfaction

Able to lift up to 50 pounds, be on your feet for several hours at a time

Job Type: Full-time

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you 21 years old or older? (Yes or No)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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