Job description

The position needing to be filled is full-time front desk agent, willing to work (2) 11 pm-7 am and (3) 3 pm-11 pm shifts. The position does involve working weekends.

Job Description: Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Tasks:

• Greet, register, and assign rooms to guests of the hotel.
• Issue room keys
• Make and confirm reservations.
• Keep records of room availability and guest accounts, manually or using computers.
• Post charges, such as those for rooms and pet charges by using computers.
• Review accounts and charges with guests during the check-out process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Clean and maintain lobby and common areas, such as restocking coffee bar supplies. Make sure floors are kept clean (if they need to be mopped and/or swept). Wiping down tables in common areas.
• Also helping keep the laundry going during your shift.

Required Knowledge:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Required Skills:

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Service Orientation — Actively looking for ways to help people.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination — Adjusting actions in relation to others' actions.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Monitoring — Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

Work Location: One location

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Do you have reliable transportation?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: One location

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