Job description

• Outstanding customer service
• Ability to be a solid resource for customers on gardening and plant care
• Solid organization skills and attention to detail
• Willingness to listen to others
• Product knowledge or willingness to learn on the job
• Able to lift 50 lbs. without assistance
• Basic math and computer skills
• Team player
• Clear communication with customers, peers, and management
• Strong organization skills and attention to detail
• Punctual attendance of shifts
• Available to work flexible hours including days, evenings, weekends, and holidays
• Bilingual (Spanish) verbal

• Follow all written company policies.
• Wear a radio so that the team can effectively communicate.
• Never avoid customers.
• Greet each customer with a smile by asking them, “What can I help you find today?”
• Work to understand your customer’s projects and show true knowledge of our products to help them find the best solutions. (If you do not know the answer to a question, don’t fake it. Ask another team member for their expert knowledge and use the opportunity to learn.)
• Engage with customers by leading them to the products they are interested in rather than pointing them in a general direction.
• Be empathetic and respectful when hearing a customer complaint. Call a manager if you are unable to positively resolve the problem. Document any complaint that needs follow-up by management.
• Offer to load heavy items into customer vehicles.
• Complete and turn in paperwork for online orders and orders made in-store.
• Cross-train as a cashier so that you can provide backup during busy periods.
• Stock new products and organize back stock.
• Maintain your assigned aisles and the outdoor garden area: Water plants, weed, deadhead, and prune plants, sweep floors, dust shelves, face products, and stock shelves.
• Know each month’s ads and direct customers to specials.
• Always be aware and notify management if there are any security issues.
• Attend monthly store meetings.
• Understand and observe all safety procedures. Make recommendations to improve safety practices.
• Other assigned tasks as needed.

• Ability to stand for extended periods
• Flexibility to reach and bend while performing job duties
• Capability to lift 50 lbs. without assistance

• Medical/Rx
• Dental
• Voluntary Vision
• Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Emergency Travel Support Services
• Hearing Discount Program
• Will Preparation Services
• Bonus Potential
• 401(k)
• 401(k) matching
• Paid sick time
• Paid time off

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