We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

Summary:

Manages the day-to-day operations of the medical clinic’s front office and call center including staffing, scheduling, customer service, purchasing, quality assurance, equipment and facilities maintenance, public relations, strategic planning, and other related functions.

High School Diploma or GED, 2-4 years medical office supervision/management experience, and/or bachelor’s degree in a related field. FQHC/CHC experience a plus. Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.

Knowledge, Skills, and Abilities Required:

• Works with the clinic leadership team to ensure adequate staffing, efficient operations, and the proper maintenance and accuracy of clinic records.
• Develops goals and objectives for clinic and his/her respective staff. Analyzes performance of current programs and processes and makes appropriate recommendations.
• Continually develops new strategies and scripting to optimize existing processes in the call center.
• Directly manages a team of front office and call center staff and directs their activities toward accomplishing Heritage Health’s goals and objectives by providing direction, training, and on-going management.
• Monitors team performance to ensure site goals are being met; teams are in compliance with company policies and procedures. Initiates actions to help drive team performance.
• Identifies, recommends, and supports the implementation of programs to improve call center processes and works in collaboration with other departments of the organization.
• Identifies and articulates reporting requirements, including targets, expected outcomes, and specific data requirements for the call center.
• Manages, develops and leads change within the clinic and openly maintains communication between administration and clinic staff to ensure transparency of operations.
• Develops team centric relationships with front office and nursing staff, providers, and administration to focus on common goals and improve clinic culture.
• Writes and conducts performance evaluations, makes employment decisions, sets performance goals and objectives for assigned team. Provides formal and informal performance feedback on a regular and ongoing basis.
• Oversees, coordinates, maintains, and/or processes payroll time sheets, time off documents, travel reimbursements, purchasing documents, and/or employment documents for clinic staff.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.