Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success. Our employees are the strength that keeps us moving forward.

The Round Rock office is looking for a Front Office Coordinator to join the team!

Key Functions include but are not limited to:

Check-In:

• Greets visitors and checks patients in using the Patient Intake Software (Phreesia). Verifies and updates patient demographics, insurance information, and online pre-registration forms.
• Collects copayments, high deductible estimates, and/or coinsurances via cash, personal check, or credit card; collects payment towards existing balances or arranges payment plans; refers to billing department as needed; provides change; tracks payments.
• Verifies Lab Agreements, Procedural Advanced Beneficiary Notices, and/or Private Pay Agreements have been signed by patients if needed.
• Tracks patient no-shows and alerts MA and provider/technician. Responsible for sending no-show text messages to no-show patients in attempt to reschedule.
• Scans patient documents into EMR as needed.

Check-Out:

• Collects superbills from exiting patients and reviews provider instructions.
• Schedules patients for follow-up appointments. Appointments include: Return Visits (RVs), injections, injection training, biopsies, ultrasound exams, fibroscans, or CGMS insertions.
• Inputs patient data into EMR including notes and demographics
• Collects cash, check, or credit payments referring to the CPT Fee sheet for appropriate billing amounts. Follows all payment procedures for private pay, Medicare, and patients with high deductible insurance plans. Refers to billing department as needed.
• Makes copies of lab orders.

Front Office:

• Answers calls on multi-line phone systems; returns voicemails; schedules appointments as needed; transfers to appropriate personnel.
• When scheduling patients, updates patient file to reflect new information such as symptoms or diagnosis. Initiates a medical records request if needed.
• Completes opening and closing procedures per Front Office protocol.
• Ensures patient waiting area and employee break room are neatly organized on daily basis.

**Completes additional duties as assigned.

**This position may hold responsibility/be crossed-trained in New Patient Scheduling.

Essential knowledge, skills, and abilities:

• Excellent customer services skills and professionalism
• Works well with team members and other departments
• Strong organizational skills; Detail-oriented and able to multitask.
• Active listening and reading comprehension
• Familiarity with Endocrine terminology and common diagnoses
• Ability to make independent and sound judgement
• Strong verbal and written communication skills. Must be able to read and write in the English language.
• Proficient with Microsoft Outlook, Excel and Word and other computer functions
• Familiarity with money handling; basic math skills
• Familiarity with medical insurance
• Skilled in EMR systems

Education & Experience:
Preferred:

• At least 2 years of prior experience in a front office or similar role in a medical office environment.
• Bilingual in English and Spanish.

**
*Salary:* Depends on Experience. TD&E offers competitive pay, comprehensive benefits, 401(k), PTO, paid holidays, and other great benefits.
**
*Schedule:* Monday – Friday. Hours may vary between 7:30am and 5pm.
Texas Diabetes & Endocrinology, P.A. recruits, hires, and promotes employees in accordance with and subject to applicable requirements of federal and state laws and city ordinances that prohibit discrimination on the basis of race, color, religion, sex, national or ethnic origin, age, disability, citizenship, veteran status, genetics or genetic testing, sexual orientation, gender identity, or gender expression.
www.texasdiabetes.com
Location: 110 Deer Ridge Dr., Round Rock, TX 78681

Location: 110 Deer Ridge Dr., Round Rock, TX 78681

Job Type: Full-time

Benefits:

• 
  401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 
  Day shift
• Monday to Friday
• No weekends

Work Location: One location