Front Desk Supervisor (FT)
Full Time
Scottsdale, AZ
Posted
Job description
The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million-year-old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn.
We are looking for a Front Desk Supervisor for multiple shifts to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Job Summary:
Hotel Front Desk Supervisor's responsibilities include supporting desk staff, registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
We are looking for a Front Desk Supervisor for multiple shifts to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Job Summary:
Hotel Front Desk Supervisor's responsibilities include supporting desk staff, registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties and Responsibilities:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Handle Guest issues and resolve them in a professional manner.
Skills:
- Work experience as a Hotel Front Desk Agent.
- Experience with the Hilton OnQ system is a major plus.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
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