Job description

We are looking for dedicated Front Office Receptionist to join our team! We are a growing 24-hour emergency pet hospital providing compassionate care whenever patients and their owners need it.

**Must be available to work overnight/graveyard shift**

Who we are:

The Emergency Pet Hospital of Redlands - we specialize in emergency and critical care for animals. We are passionate about helping your pet get back to normal as quickly and efficiently as possible. We are open 24 hours, 7 days a week to assist you and your pet when you need it most.

​​​​​​​We are a fully equipped emergency and critical care overnight hospital for animals. We are available at all hours of the night to assist you and your pets. We are proud to serve all pet owners in Redlands and the Inland Empire with our veterinary services.

About the role:

The front office receptionist executes and carries themselves as a representation of the EPHR. Receptionists provide top-notch customer service, working patiently and compassionately with clients in various emotional states, while being attentive and empathetic to client and patient needs. Receptionists are responsible for patient check-in/out and providing great customer service at the front of the hospital.

Receptionist responsibilities include, but are not limited to:

• Answer phone calls and handle client callbacks when applicable.
• Client check-in/out.
• Accurately executes financial transactions.
• Manage record requests between other hospitals and specialty practices.
• Ensure that daily deposits are accurate and balance.
• Applies policy and procedure to achieve superior pet care.
• Maintain client profiles regarding the information on the health and wellbeing of their animal, alongside all pertinent information that will elevate the client experience.
• Manage all other assignments/tasks as instructed by management.
• Provides communication with management regarding challenges and opportunities within the facility and offers solutions.

Education/Qualifications/Experience you will need:

• High school diploma or equivalent.
• Excellent communication and customer service skills are a must.
• Must be computer literate.
• EMR/EHR experience a big plus.
• Must have a positive attitude and be able to multi-task.
• Love for all animals and a passion for their well-being.
• Professional curiosity and willingness to learn veterinary medicine.
• Be able to lift up to 50 pounds
• Work with a sense of urgency and compassion while maintaining a professional mannerism.
• Ability to multi-task and remain calm in stressful situations.
• Must be able to work all shifts including weekends, days, and holidays.

What is in it for you:

• Medical, Dental, Vision insurance after 30 days of employment
• 401(k)
• Employee discount
• Life insurance
• Employee Assistance Program
• Paid time off

EPHR is an equal opportunity employer and a drug free workplace.

We celebrate diversity and are committed to creating an inclusive environment for all team members.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift

Application Question(s):

• How many years of EMR/EHR experience do you have?

Experience:

• Front desk: 1 year (Preferred)
• Multi-line phone systems: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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