Job description

Provide excellent guest service in an efficient, courteous professional manner. PRE REQUISITES Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy. Experience in service, sales, and guest relations type of industry is helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS must be able to perform major life activities: Standing, lifting, bending and communicating. For this position specifically:

• Must be able to stand for eight hours, bend, stretch, reach.

• Must be able to speak and read English the ability to communicate in another language may be helpful.

• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

• Reservations procedures including cancellations and “walking” guest

• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.

• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

• Manager on Duty functions when necessary or as scheduled

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.

Abilities:

• Multi task, remain associate and guest service centric.

• Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.

• Assist with guest issues with professionalism, maintaining hospitable attitude.

SPECIFIC RESPONSIBILITIES:

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.

• Promote and sell services/amenities of the hotel.

• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.

• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.

• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.

• Learn and utilize PMS.

• Ensure all cash, check and miscellaneous departments are in balance at shifts end.

• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.

• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.

• Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.

• Utilize Service Recovery Log and other necessary communication logs from shift to shift.

• Maintain stock/cleanliness in the market area.

Job Type: Part-time

Pay: $9.00 - $11.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: One location

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