Job description
Lambertville Station Inn is seeking a Front Desk Agent who will be responsible for checking in/out all hotel guests and ensures guests have a satisfying and enjoyable stay.
Essential Functions:
Greets guests, check guests in and out of their rooms.- Ensures that every guest has an enjoyable experience at the hotel.
- Answers guest inquires including recommending activities and restaurants.
- Maintains safety of guest’s luggage when houseman is not available.
- Processes online and phone reservations.
- Processes updates to records of bookings and payments.
- Obtains guests contact details and stay dates.
- Processes all payments and verifies credit card data.
- Provides information about hotel, available rooms, rates, amenities, and payment options.
- Responds to guests complaints in a professional and timely manner.
- Liaises with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirms group reservations and arranges personalized services for VIP customers and event attendees, like wedding guests.
- Upsells additional facilities and services when appropriate.
- Accepts additional duties and responsibilities as required.
Job Qualifications:
Must possess computer literacy.- Must possess a professional, polished image through in-person and phone interaction.
- Excellent communication skills, both written and verbal.
- Strong organizational skills
- Keen attention to detail
- Ability to work in fast-paced environment and work well under pressure.
- Ability to handle sensitive information and keep strictly confidential.
- Must be dependable and reliable.
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