Job description
Join our team at the Comfort Inn & Suites in Marion, IL!
We are looking for full-time and part-time Front Desk Associates to deliver exceptional guest service. Outstanding customer service skills and a positive personality are a must! The ability to multi-task and problem-solve are essential qualities of a successful candidate.
Responsibilities:
- Checking guests in and out with a positive attitude and a smile.
- Making reservations through the property management system.
- Running daily reports.
- Assisting guests with all requests.
- Resolving guest issues.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address all guests' needs.
- Thank guests with genuine appreciation.
- Look for opportunities to maximize revenue and occupancy.
- Perform other reasonable job duties as requested by supervisors.
- Comply with Quality Assurance expectations and standards.
- Ensure uniform & personal appearance are clean and professional.
Qualifications:
- Choice Advantage experience is a plus
- Stand and walk for an extended period of time or for an entire work shift
- Move, lift, and carry objects weighing less than or equal to 10 pounds without assistance
- Capable of solving problems in a timely manner
- Speak clearly and professionally with others, answering calls
- Must be well organized and able to multitask efficiently
- Must have good computer skills
- Must be flexible and able to work weekends and holidays
- Experience preferred but not required
Compensation & Benefits:
- Starting at $12.50 per hour, depending on experience.
- Health, Vision, Dental, Life Insurance, Short-Term Disability and More (for Full-Time Associates)
- Paid Vacation (for Full-Time Associates)
- 401(k) Plan
- Full-time (30+ hours) or Part-Time schedules available. Schedule may vary.
Apply in-person or online. No phone calls please.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer Service: 1 year (Required)
Work Location: One location
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