POSITION SUMMARY

To provide maximum levels of guest service through efficient guest registration, interdepartmental communication, problem resolution, and account balancing. This position involves all front office activities as they relate to guest service, account balancing, and friendly communication with and between all departments.

HIRING BONUS! $250 on your second paycheck and $250 after 90 days of employment!!

DUTIES AND RESPONSIBILITIES

• Provide guest services in a courteous and friendly manner.
• Register guests and maintain accurate guest information.
• Provide accurate and complete operations according to The Gant policy.
• Computer operation and maintenance.
• Petty cash disbursement and accounting.
• Guest charges and account maintenance.
• Phone operation and service.
• Supervision, direction and assistance for the Bell staff.
• Audit and accounting.
• Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
• Provide reservation information and take accurate reservations. Aggressively sell walk in business.
• Provide accurate information about The Gant, the community, and special attractions and activities.
• Follow up with all special requests in a timely manner to provide excellent guest service and the protection and safety of the property.
• Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
• Process all mail, messages, and deliveries for guests and homeowners.
• Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
• Employ safe lifting techniques at all times.
• Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.
• Correct any dangerous situation that may present itself. Initiate action and follow through until situation is rectified.
• Upon observation of any unusual activity, report immediately thereon to the Guest Service Manager, Front Office Manager, Assistant General Manager, or General Manager.
• Have a working knowledge of the Front Desk Training Manual.
• Direct and assist the Bell Persons in performing their duties including; organizing and coordinating rides, requests, luggage, and verify that daily van checks have occurred; including actual Bell Person performance of duties may be required.
• Follow up with all special requests at the end of each day. Meet with each department and evaluate outstanding request status.
• Other duties as assigned.

QUALIFICATIONS

• Previous hospitality experience preferred.
• Valid driver's license preferred.
• Effective communication both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.
• Available to work flexible schedule, including nights, early mornings, weekends and holidays.
• Hotel computer systems background preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• The primary work area is the front desk, lobby, and office area.
• Extensive computer and telephone operation.
• Extensive contact with guests.
• Fast paced work environment with multi-tasked duties.
• Assist Bell staff with luggage deliveries.
• Spend most of the day standing.
• Visual ability to read computer screens and switchboard.
• Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.

TOOLS AND EQUIPMENT

• PBX switchboard.
• Computers and related materials.
• Vans.
• Luggage carts.
• Copy, fax, and postage stamp machines.
• Office furniture and supplies.
• Front Desk, PBX, and Bell Person Training Manuals, Emergency Manual.

POSITION: Front Desk Agent

DEPARTMENT: Front Office

REPORTS TO: Guest Services Manager(s)

DIRECT REPORTS: None

STATUS: Non-Exempt, Full-time Seasonal

HIRING RANGE: $18.00 - $20.00 per hour

GENERAL BENEFITS: M/D/V, 401(k), EAP, Life Insurance, Sick Time (PTO after one year of service), Bonus potential, Wellness Bonus/Ski Pass; See Benefit Summary for full list. Benefits may be subject to generally applicable eligibility, waiting period, or other requirements and conditions.

This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I hereby certify that I have read and understand the contents of this job description as outlined above and that I am able to perform these duties with or without accommodation. Further, I understand that failure to perform these duties as assigned may be grounds for dismissal.