Job description

The La Quinta Inn & Suites Portland Airport is looking a friendly, smiling faces to join our Team! The successful candidate will have at least one year of hotel experience and have the ability to drive our 24 - hour airport shuttle.

Front Desk agents are personally involved in the daily operations and success of this hotel. The main aspect of the job is to ensure the guest’s stay, from reservation to check-out, is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.

Responsibilities include assisting guests with the check-in and check-out process, being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc), handling guests’ concerns immediately and requesting management assistance if necessary, having a detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc), and ensuring, through their actions, the highest level of guest satisfaction possible. Front Desk agents must sell the value of our hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.

Excellent communication skills, a professional positive guest-oriented attitude, ability to multitask efficiently, ability to use a variety of computer applications, cash handling experience, a presentable professional appearance, flexibility with scheduling, motivation to complete training, ability to maintain easy conversation with the public, great customer service skills, ability to work in a busy environment and make judgment calls, possess a clear speaking voice and fluency in English, as well as time management skills are assets that will help a Front Desk agent excel at their position. Being bi-lingual is desirable, but not a requirement of employment.

Benefits include a health insurance plan, paid time off, and nationwide hotel discounts.

We look forward to discussing this exciting opportunity with qualified candidates!

Must have a valid driver's license.

Job Type: Full-time and Part-time

Salary: BOE

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Portland, OR 97220: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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