Job description
Excellent opportunity to "WOW" guests!
Perks
Hotel Discounts and Flexible Benefits Packages! Receive up to 40% of your earned wages BEFORE payday with PayActiv!
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
Essential Functions
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify credit card data
- Provide information about our hotel, available rooms, rates and amenities
- Respond to complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
Qualifications/Requirements
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum of 1 year customer service experience; hotel preferred, but not required
- Ability to stand for long periods of time
- Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
- Must have flexible and open availability
Job Knowledge/Skills & Abilities
- Elite customer service attitude and phone etiquette
- Excellent communication and organizational skills
- Basic reading, writing and math skills
Benefits
- Travel Discounts
- Learning and Development opportunities
- Flexible Scheduling
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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