Job description

VENUE

The Hollywood Casino Amphitheatre, originally known as World Music Theatre and formerly First Midwest Bank Amphitheatre is one of Americas premier amphitheatres. Situated in the heart of Chicago's metropolitan area, it is also one of the biggest music venues in America, boasting a capacity of 28,000.

With some of the most legendary music artists in existence performing live at the venue, it amasses huge audiences and creating some of the most unforgettable live music experiences ever!

THE ROLE

Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Services Operation.

ESSENTIAL FUNCTIONS

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Partner with the Chef to develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
• Build and maintain strong relationships with multi-year premium Skybox holders as well as Individual Game Suite Rentals.
• Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Assist with the planning, organizing and execution of all functions.
• Administer staff call meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
• Check with Facilities and Culinary for any last minute changes.
• Responsible for the inventory of equipment, small wares, disposables, and beverages.
• Manage Food and Beverage service, equipment movement and event room set-up and clean up for all events.
• Greet clients in charge and respond to requests.
• Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental midyear and end of the year reports
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a Bachelor's degree with a minimum of 2-4 years management experience in the contract food service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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