Job description

Department: Flight Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: Job Summary
This role is responsible for providing process and technology solutions to address complex business problems. Key duties include analyzing, designing, and updating business processes by utilizing process improvement techniques, as well as process automation and technology tools.
Responsibilities
Plan, organize, and deliver efforts to improve operational business processes
Research and analyze internal business processes with the scope of optimizing and automating them
Create solutions and process improvements that balance quality, efficiency, and costs
Design, build, test and deploy digital business solutions for Flight Ops Teams using low-code/no-code techniques and tools
Manage application enhancements, troubleshooting, standard application changes and maintenance activities
Correspond with business customers to understand business and technical requirements
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of process design techniques, tools, and principles
Knowledge of software planning and development lifecycles
Skilled in gathering requirements to identify and deliver business solutions
Skilled in the development of applications using no-code/low-code tools
Skilled in data preparation and visualization
Ability to effectively communicate to convey ideas, provide updates and demonstrations, and conduct workshops/sessions
Ability to work independently to direct efforts and manage multiple projects at once
Ability and eagerness to learn and apply new skills quickly Education
Required: High School Diploma or GED
Experience
Advanced-level experience, seasoned and specialized knowledge in:
Business process assessment and design, including root cause analysis and process mapping
Process automation tools and techniques, such as low-code/no-code platforms
Data preparation
Defining, planning, and executing medium to large projects
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Some travel may be required
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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