Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following and other duties as assigned.
· Receives claims notification of defective materials and/or installation
· Verifies all supporting documentation (samples, pictures) to claim is provided
· Sets up vendor/independent inspections of home
· Schedules movers in consultation with homeowner to vacant home while re-installation is performed
· Communicates with all other departments to process and schedule re-installations
· Calculates total of claim and processes charge-back for vendor
· Uploads related data in shared drive
· Ensures claim is noted on accounting spreadsheet for correct daily credits
· Maintains high level of customer service when interacting with new home owner
QUALIFICATIONS
· Excellent written and verbal communication skills; prefer bi-lingual English/Spanish
· Attention to detail is a priority; must remain focused on minute data
· Ability to multi-task; handle details
· Proficiency in use of computer skills for data entry; prefer use of RFMS.
· One to two years of working in an office environment and prefer one year of purchasing
PHYSICAL and OTHER REQUIREMENTS
· While performing the duties of this job, the employee is required to work at computer station/desk for the majority of the day.
· Able to focus on detailed data; must be able to see, utilize computer keyboard
· Satisfy background check and pre-employment drug screen
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Employees practice social distancing and when not, they are required to wear a face mask UNLESS they have been fully vaccinated. Fully vaccinated employees receive a $100 bonus.
Ability to commute/relocate:
- Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How have you interacted with customer or client?
- Do you have good attendance history with prior employment?
- Is the stated rate of pay acceptable?
- Is our location a convenient commute for you?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 2 years (Required)
Work Location: One location
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