Who we are:

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• 50% of time performing technical duties / 50% performing management / leadership duties
• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of information technology topology
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN, and VDI

• Guide and mentor team members advanced technical level procedures

• Provide training and feedback, individually and in group settings
• Coordinate team schedule, Set daily priorities, and workload assignments
• Create, modify, and follow appropriate KB articles
• Manage workload via ticketing software
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing

• Provide support at other client locations as needed

• Provide 'White Glove' support for senior leadership and VIPs
• Interface with client and internal leadership, providing updates and alignment
• Escalation Point for significant events

• Other duties as assigned

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma
• Experience creating knowledge documentation
• Experience providing training and mentoring

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

• High School Diploma or equivalent
• Ability to troubleshoot, resolve and source complex issues at an advanced level

• Strong communication skills; verbal and written
• Experience creating knowledge documentation
• Demonstrate and exemplify a high level of professionalism and strong personal interaction skills

• Ability to work on-call and other after-hours support needs

• Maintain valid driver's license
• Maintain neat and professional work area and appearance in compliance with site policies

• Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• 3-5+ years corporate deskside support or equivalent experience with strong emphasis supporting Microsoft Windows

• Ability to manage team priorities and tasks leveraging ITSM ticketing software and workflow processes to ensure adherence to Service Level Agreements
• Ability to provide training and feedback, individually and in group settings

• Ability to prioritize and complete and delegate work tasks in a group and independently with minimal supervision

• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Ability to communicate technical information to non-technical audiences

• Advanced level experience with Microsoft Office/ Office 365 suite
• Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
• Advanced level understanding of Active Directory (OU/ Domain Trust Relationship concepts)
• Advanced level understanding of Windows 10 architecture including permissions, file structure and registry
• Experience with endpoint protection and encryption (Bitlocker) support
• Advanced level experience using remote desktop support tools