Field Service Technician - Potsdam, NY
Full Time
Potsdam, NY 13676
Posted
Job description
Usherwood is searching for a Field Service Technician in the Potsdam, NY area who is hardworking and client-focused. The position plays a key role in providing our clients best in class service. Usherwood provides a culture that rewards innovation and creativity while adhering to a strong discipline of putting our clients first. In this position you will be given the opportunity to enhance your technical and mechanical skills. The Field Service Technician will provide onsite client support, maintaining and integrating both new and existing clients’ office technology. Usherwood specializes in some of the industry leading manufacturers which include: Canon, Xerox, and HP.
JOB RESPONSIBILITIES
- Effectively troubleshoot and repair a wide variety of office equipment
- Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction
- Manage time and customer expectations/requirements in a geographical territory
- Manage and maintain a car stock
- Comply with company policies and procedures
- Achieve and maintain company benchmark performance
- Engage in continuous product training
DESIRED SKILLS AND QUALIFICATIONS
- High school diploma required
- Possess strong problem-solving and client service skills
- Basic understanding of computers and networking
- Ability to work independently without supervision
- A valid driver license and clean driving record
- Must be able to lift up to 60 pounds at a time
- Have an eagerness to learn
BENEFITS
- Paid training and certification opportunities
- Excellent benefit offerings including: medical, dental, vision, AFLAC plans
- Company paid life insurance and long-term disability insurance
- 401(k) plan with matching company contribution
- Excellent paid holiday/vacation plan
- Annual company store allowance
- Company vehicle and gas card provided
- Enrollment into monthly bonus opportunity program
“Our growth is mirrored by the quality of people we have invested in.”
– Louis F. Usherwood, CEO
Usherwood Office Technology is an Equal Opportunity Employer
Visit us at www.usherwood.com
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