Field Service Technician Success Profile

Wavetronix is looking for a Field Service Technician who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products.

A successful Field Service Technician will:

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Ability to work flexible shifts and to adapt workflow to changing project schedules
• Have previous field service experience in traffic signal/ITS cabinets
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Provide service and customer support during field visits and phone support.
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Enjoy being in front of customers
• Technical degree or certifications in ITS/Traffic industry
• Be self‐motivated and enjoy working on and with teams
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Excited about personal development and eager to engage in development training
• Willing and able to travel to multiple locations

More specifically, the successful Field Service Technician will exhibit core competencies based on an aggressive training schedule as follows:

3 Month Milestones

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customer
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization

6 Month Milestones

• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair and service technical equipment
• Demonstrate functional knowledge of Wavetronix non-core product line

12 Month Milestones

• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Field Support Engineers can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem and teach others how they solved that problem.

About Wavetronix:

Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 22 years. We continue to invest in long-term growth, creating even more opportunities.

If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

Wavetronix is an affirmative action equal opportunity employer.