Job description
This position will have a hybrid work schedule working 2 days remotely and 3 days onsite.
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Learn More About Our Company
What We’re Offering
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Job Purpose
A Field Service Specialist establishes and executes autonomously determined best practice procedures to deliver and ensure the highest standard of customer service for both internal and external customers. This standard requires meticulous attention to detail, comprehensive account ownership, steadfast poise, and resolute determination and ensures accurate, on-time delivery of products and services per individual account requirements. The Field Service Specialist position facilitates and supports all service activity for Corporate Service Accounts in collaboration with its assigned Account Managers. All tasks, activities, and responsibilities assigned to the Specialists are essential components of the overall efficacy of individual account management and directly impact the ultimate success of the Motive Power Service business.
Essential Duties and Responsibilities
- Exercise discretion and independent judgment when dealing with critical matters within the department. Administer, control, and maintain all contract documentation for key accounts.
- Provide day-to-day contact, support, and communication between customers, personnel, National Accounts, Sales Teams, and Field Service Coordinators at Enersys locations.
- Coordinate field service activities for key accounts.
- Support all inside sales and service activities for the National Account and Sales teams including order entry, order acknowledgment, order status, and updates to the customer.
- Work directly with customer personnel to facilitate schedules, material requirements, change orders, tracking of shipments, and lead time for total customer satisfaction.
- Provide total support to field locations and manufacturing facilities on inquiries in order to obtain a resolution of issues and have the ability to understand the manufacturing process, production planning, sales, and financial effort.
- Liaise with the accounts department in relation to customers with credit or invoice issues.
- Manage third-party portals for dispatching and invoicing when account requires.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications
- High school Diploma or equivalent.
- 1-2 years experience in an office environment in a customer service role or equivalent combination of education and experience.
Preferred Qualifications
- Familiar with using Baan and Salesforce.
- Proficient in Microsoft Office and Excel.
General Job Requirements
- This position will work in an office setting, expect minimal physical demands.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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