By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Position Summary:

Bio-Techne is seeking an experienced Field Service Engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America.

Key Responsibilities:

• Customer and Instrument Support
  • Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment
  • Maintain daily communications with customers to ensure resolution and proper follow-up
  • Will prepare samples for instrument testing as required
  • Completion of service protocols, meeting GMP documentation requirements
• Schedule, Administration, and Inventory Management
  • Work independently with minimal direct supervision
  • Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents
  • Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses, and mileage logs
  • Management of personal inventory for successful repairs, field support, and cost management
• Support of Sales, Field Applications Team, and Technical Support Team
  • Work collaboratively to support the sales team with pre- and post-sales inquiries and tasks
  • Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues

Education and Experience:

• Bachelor's Degree in an engineering or science field, or 5 years of experience in life sciences or medical industry required
• A minimum of 3 years of field service experience in scientific or medical sector, preferably in a similar industry, is required
• Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment

Knowledge, Skills, and Abilities:

• Ability to be a strong brand ambassador with professional demeanor
• Knowledge of basic laboratory skills, including experience in BSL2 and BSL3 labs
• Ability to travel, up to 50% of the time
• Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)
• Excellent written and verbal communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Excellent attention to detail, analytical problem solving, time management, and interpersonal skills
• Resourceful, with the ability to work independently, adapt to frequent changes and do what is required to get the job done
• Ability to lift and carry tools, parts, and instruments weighing up to 50 pounds