Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Essential Functions:

• Greet customers in a timely, friendly and professional manner
• Obtain current customer and vehicle data, make changes in dealership system as needed
• Interview customers to determine the nature of customers concerns and needs
• Perform vehicle walk-around with customer looking for additional sales opportunities
• Thoroughly complete repair orders
• Communicate with customers by phone to schedule appointments and relay vehicle status updates
• Inspect repaired vehicles prior to delivery
• Maintain Customer Satisfaction Index standards
• Maintain individual performance standards
• Keep work area clean and organized This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological development). Other duties as assigned by management.

Education Required:

• High School Diploma or the equivalent recommended
• General knowledge of vehicle mechanical operations
• Ability to operate a standard transmission vehicle
• Ability to utilize a computer and 10 key calculator
• Communicate verbally
• Read and comprehend instructions and information
• Basic math and writing
• Excellent customer service
• Valid TX driver license and an acceptable driving record
• Acceptable background review and negative drug screen

Aptitudes Required:

• Mental: Frequently
• Mechanical: Freque ntly
• Verbal: Frequently
• Personal Initiative : Important

Physical Requirements:

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Bending/Stooping/ Squatting: Frequently
• Climb Stairs: Occasionally
• Lying Down: Occasionally
• Push or Pull: Occasionally
• Reach Above Shoulders: Occasionally
• Climb Ladders: Occasionally
• Grasp/Grip: Frequently
• Finger Dexterity: Frequently
• Writing/Typing: Frequently
• Driving/Operating Equipm ent: Frequently
• Vision (Beyond Arms Length): Frequently

Lifting/Carrying:

• Over 150 lbs: Occasionally
• 76-150 lbs: Occasionally
• 51-75 lbs: Occasionally
• 26-50 lbs: Occasionally
• 10-25 lbs: Occasionally
• 1-9 lbs: Occasionally

Environment:

• Hearing Requirements: Frequently
• Speaking Requirements: Frequently
• Working Indoors: Frequently
• Working Outdoors: Frequently
• Working in Confined Space: Occasionally
• Exposure to Fumes, Chemicals, Solvents, Caustics, etc: Occasionally
• Extreme Temperatures: Occasionally
• Eye/Hand/Foot Coordination: Frequently

Reasoning Development:

Apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form.

Deal with problems involving several concrete variables in or from standardized situations.

Mathematics:

Add, Subtract, Multiply, Divide.

Language Development:

Reading - Read at a rate of 120-215 wpm.

Writing - Write compound and complex sentences using cursive employing adjectives.

Speaking - Speak clearly and distinctly with appropriate pauses and emphasis.