Position Overview

Family Advocates promote the well-being of immigrant families through culturally relevant, strength-based services including education, support, advocacy, case management, and linkages to community services and resources. This position is designed to strengthen the ability of parents to support the healthy development and success of their children and is responsible for providing both individual support and group-based programming to Spanish-speaking families.

Specific Responsibilities

• Provide case management/family advocacy to 25-30 families per year, or as agreed upon with supervisor, working with each family for 3-18 months or with families who have immediate or short-term needs
• Conduct intake, assessment, and service plan development collaboratively with families
• Assist families in identifying their own needs and strengths and to set and reach their own goals
• Make appropriate referrals to Good Samaritan services and other community resources, and encourage/facilitate successful and continued access to those services
• Teach and model skills and strategies for accessing services, goal setting, problem solving, conflict resolution, communication, parenting, and other areas relevant to family’s well-being
• Attend offsite meetings and accompany families to their appointments and hearings as necessary to offer emotional support and translation assistance
• Facilitate, co-facilitate and/or assist in person or virtual with workshops, curriculum-based classes, support groups and/or other activities for families
• Coordinate with schools and partner organizations to implement off-site workshops and family activities as assigned by supervisor
• Explain Good Samaritan programs to community members, service providers and new participants
• In coordination with team, conduct outreach and participant recruitment for each assigned program activity
• Work with Mental Health Consultant when participants require further intervention and/or referrals
• Maintain intakes, assessments, case notes, files, and other documentation and data for each program activity
• Enter required registrations and attendance into database by the 27th day of each month
• Work closely with staff of all departments to ensure integration of resources and services
• Meet weekly with supervisor as scheduled
• Attend mental health consultation, team, committee, staff and other meetings as scheduled
• Participate in a variety of case-related meetings at family, agency and multi-agency levels
• Participate in training opportunities which are deemed beneficial to professional growth and position
• Comply with the legal standards for mandated reporting
• Ensure that programs and services are aligned with Good Sam’s Mission and Vision
• Other tasks as assigned

Minimum Qualifications

• BA in Social Work/related field or equivalent years of experience
• Minimum of one year experience in case management or related case work
• Experience in client interviewing, assessment, and service plan development
• Bilingual Spanish/English required (in reading, writing, and speaking), bicultural preferred
• Experience working with Latino immigrant population and understanding of immigrant issues
• Experience with facilitation of workshops, classes and/or support groups
• Excellent and careful attention to detail
• Ability to work in a fast‐paced, high need environment
• Must possess good organizational and time-management skills
• Demonstrate good judgment and have excellent problem-solving abilities
• Always maintain a professional demeanor and always maintain confidentiality
• Must be able to work evenings and weekends as needed
• Must be self-motivated, have excellent work ethic and be able to work independently
• Proficient in Microsoft programs specifically in both WORD and EXCEL
• Must be able to satisfactorily pass a fingerprint and TB clearance

Desired Qualifications

• Experience working in a Family Resource Center
• Education or training in Child, Adolescent and/or Family Development, or related field
• Certification or experience in the facilitation of parenting classes or other evidence-based curriculums
• Experience designing/modifying curricula
• Education, training and/or experience in domestic violence field, certified preferred
• Experience with participation in reflective supervision and mental health consultation
• Immigrant, bicultural or related personal experience highly desired
• Ability to work independently and as part of a team

Physical Requirements[JD1]

• Frequently required to sit, walk, stand, bend, stoop or crouch, kneel, lift or climb
• Frequently required to reach with hands and arms, pull or push, or carry
• Continuously required to see, talk or hear
• Occasionally required to lift light less than 25 pounds
• Finger dexterity required
• Hand coordination required