Job description
FULL-TIME JOB POSITION AVAILABLE
Pay range from $16 to $20 per hour depending on veterinary experience/education. Full benefits package, with medical, dental and vision
EXAM ROOM ASSISTANT/CLIENT SERVICE SPECIALIST (part-time in both areas)
As a Veterinary Client Service specialist, you will help to ensure that our client’s needs are met. Our client service specialists are the direct representatives of our hospital to clients and the public. New employee will work, & train closely with our skilled team, and under the guidance of our Client Service Manager/Lead Technician. Skill areas are described for the Client Service specialist as follows:
- Excellent communication skills
- Good listening skills
- Polite, helpful telephone skills
- Hospitality – mindful of your surroundings
- Basic Veterinary knowledge
- Admitting/discharging patients
- Marketing/client education/client communication
- Personal conduct - professionalism
- Organization/time management
- Record keeping, digital
- Knowledge of PIMS (Cornerstone) Computer knowledge
- Scheduling, and confirmation of appointments
- Cash handling
- Facilities maintenance
- Attitude/teamwork
- Attendance/punctuality
The Exam room assistant position duties will require working closely with owner’s and their pets. Working in tandem with front desk staff and treatment/surgery staff, for each appointment. Skill areas are described for the Exam room assistant as follows:
- Excellent communication skills
- Hospitality
- Proper handling/restraint of pets
- Basic veterinary knowledge
- Client education
- Filling exam rooms
- Patient vitals and history
- Record keeping
- Patient estimates
- Presentation of estimates
- Admittance/discharge of patients
- Continuity of workflow
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