Job description

Event Staff

Christmas in Color, presented by Wonder Entertainment, seeks seasonal event staff to oversee daily park operations for Christmas in Color’s interactive drive-thru light show running from November through January. This includes acting as an event Greeter and Traffic Marshall while providing a quality Guest Experience. The event will be held at Raging Waters in San Dimas, CA.

Responsibilities:

• Welcome, Check-in, and Communicate with guests using Exceptional Service Skills

• Follow all Christmas in Color safety protocols

• Follow Opening and Closing Procedures

• Provide clear and concise information to all our event guests to ensure optimal Event Experience

• Represent the Christmas in Color identity with charisma, professionally and tranquility, even in high stress situations

• Be fluid between performing the following roles:

As a Greeter, be able to:

• Follow and execute Christmas in Color ticketing procedures

• Maneuver technology devices used to check-in Guests, such as scanners and iPads

• Scan and ensure guests have an appropriate entrance ticket

• Spiel to Guests the Show Guidelines to ensure they have the best possible experience

• Hand appropriate guests merchandise packages based on their ticket

• Use conflict resolution techniques to mediate guest issues/situations

As a Traffic Marshall:

• Ensure vehicle flow is effective and efficient

• Filter paid and non-paid customers to the appropriate line

• Direct any stopped vehicles to appropriately move forward

• Assist vehicles that have issues during the event and aid in executing contingency plans

• Identify weak points of the show and address them as needed

• Have an extra out-going personality and take initiative to interact with guests, dance around, and maintain a high energy throughout the show shift

• Ensure guest have an optimal experience by maintaining an effective traffic flow and using conflict resolution skills

Qualifications

• Proven track record of exceptional customer service

• At least one year guest experience

• Experience using tablet devices for ticket processing

• A bubbly personality and love for the Holiday Spirit

• Ability to take initiative

• Comfortable speaking and interacting with customers

Work Environment

• Ability to walk and stand for extended periods of time

• Must be comfortable working outdoors (hot and cold weather conditions)

• Must be available to work evening shifts, weekends and holidays

• Must be willing to commute to event site

Job Type: Part-time

Pay: $17.00 per hour

Schedule:

• 4 hour shift

Ability to commute/relocate:

• Shakopee, MN 55379: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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