Job Description Summary

To deliver professional, meticulous, relaxing and exemplary skin care, massaging, waxing and make-up services to the guests of the Spa. Educate and promote the Spa’s homecare programs and products to spa guests.

Essential Duties and Responsibilities (other duties may be assigned)

• Achieve weekly retail sales goals
• Conduct all facials, complete with extractions, massage and appropriate product application
• Perform waxing services as listed on the brochure following proper safety and sanitation guidelines, while delivering gentle guest service and detailed hair removal
• Conduct all treatments according to treatment guidelines while following draping policy
• Assess and accommodate guest’s needs: inquiring about physical well-being and perform appropriate service.
• Desire, ability and commitment to educate and sell products to guests, members and staff
• Perform at least two guest contact employee services per month as business allows
• Participate in and contribute to staff meetings, training sessions, product knowledge classes and team effort
• Maintain a clean, organized and safe working environment
• Abide by all California State Board of Cosmetology/Esthetics guidelines
• Provides excellent guest service to both guest and internal clients.
• Maintain Forbes 5 Star and Ace service standards.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None

Qualification Requirements

Service oriented – able to pamper, accommodate and anticipate all guests’ needs. Clean, organized and detail oriented. Team player. Flexible and accommodating attitude. Able to put safety first. Committed to the State Cosmetology rules and regulations for skin care and related services.

Required Education and/or Experience

• High School Diploma/G.E.D License or Certification Required
• Valid California State Esthetician license.
• Current CPR/First Aid certification.
• Minimum of 2 years professional Esthetics experience.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the Hotel area and properties, including walking up to 1 ½ mile, climbing stairs and sit or stand at a desk/workstation for long periods of time throughout the shift Also may be subjected to a smoke-filled environment.

Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, lift and/or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.