Job description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Type: Full-time
Salary: $16.50- $28.00 per hour
Responsibilities:
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Required Experience:
High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Strong written and verbal communication skills.
Detail-oriented with the ability to line up and organize workflow.
From: Event Sense Group
Benefits:
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
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