Job description

Use your talents to help people live a life of their choosing at GT Independence!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2022 National “Best and Brightest Company to Work For” and received the Great Place to Work® certification for 2021-2022!

The Enrollment/Customer Service Support Specialist, performs customer service over the phone. Also performs enrollments in a participant's home and/or virtually, completes and receives documents, enters records into the electronic filing system. If an enrollment is performed in person - mileage is reimbursed at the federal rate.

RESPONSIBILITIES AND DUTIES

• Performs enrollments for new participants (in person or virtually).
• Enter information into databases, such as a call log, for effective record keeping

• Administer new and existing DocuSign accounts

• Prepare and send documents via mail using approved communications

• Ensure the proper naming and saving of documents in the document management system

• Assist stakeholders in returning documents

• Serve as an escalation point for DocuSign support issues from the operations staff and customers

• Ensure all compliance standards are met for audit purposes

• Timesheet Reviewing

• Time Tracking

• Proofing & Posting

• Disbursements

• Reviewing overlap and overtime reports

• Accurately and efficiently complete payroll checklists for assigned agencies. Resolve any discrepancies that may exist in the document.

• Work with team leader to identify strategies for reducing errors that appear on the weekly OAR report.

• Collaborate with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s)

• Completes administrative tasks such as filing, copying, data entry, etc...

• Maintains confidentiality of records relating to clients

• Collaborates with other staff members to optimize delivery of services

• Identifies opportunities to improve our processes

• Upholds company values and mission

• Other duties as assigned

EDUCATION

• High School diploma or GED equivalent

EXPERIENCE AND QUALIFICATIONS

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

• Excellent written and oral communication skills

• Strong attention to detail

• Ability to plan and organize daily work to meet deadlines

• Competent in the use of Microsoft programs and the Internet

• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities

• Strong ability to participate on a highly effective team

• Effective decision-making skills

• Ability to plan and organize daily work to meet deadlines

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

We have a workplace that strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Opportunity to work remotely. PPE provided if performing enrollments in person.

Application Question(s):

• This position requires in-person enrollments - are you fully vaccinated against Covid-19? Or if you are not, are you willing to get vaccinated?

Work Location: On the road

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