Job description

MSO POSITION ANNOUNCEMENT

Northwest Ambulance Critical Care (NWA) is excited to announce that we are seeking a Shift Supervisor (MSO) to join our team. We value a work-life balance, support training as well as development and a schedule that works for everyone!

We’re here to help with scholarship opportunities!

We are partners with local EMS, hospitals, and the community that delivers efficient, innovative, high quality and cost-effective services, which are built around the needs of the people, hospitals and the communities we serve. In 15 years, our service area covers from Whatcom to Pierce County and still growing…

If you are looking for an exciting challenge and enjoy a fast-paced environment, please visit our website at https://www.nwamb.us/northwest-ambulance-jobs.

SCHOLARSHIPS:

Successful personnel working full-time for 2 years at NWA are supported to further healthcare education with an opportunity of a $5,000 Scholarship!

COMPETITIVE SALARY & ADDITIONAL BENEFITS:

We offer a competitive hourly wage in the industry, benefit package for full-time employees, all employees receive 401k with employer contribution and paid time off:

* Medical, Dental, Vision, Life AD&D and 401k with employer matching contributions up to 5%.
* PTO and paid holidays.

POSITION SUMMARY:

This position contributes to Northwest Ambulance by assisting the administration and our operations managers in executing as well as completing daily tasks, assisting with supervisory oversight. The MSO is responsible for modeling and acting in accordance with all applicable laws, regulations, and Northwest Ambulance policies and procedures.

We pride on excelling customer expectations, outstanding service, and integrity in everything we do!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent must possess the knowledge and skills necessary to perform the duties of Supervisor and an EMT, in a professional and compassionate manner, including but not limited to:

- Assist with daily operations as needed
- Be available to assist field personnel with operational issues
- Be familiar with Incident Command System
- Manage any on-duty exposures to employees
- Encourage, counsel and train employees
- Provide leadership by using effective communication skills, problem solving, and proactive conflict resolution to employees.
- Assistant with Dispatch when needed, receiving, prioritizing, coordinating, and dispatching Northwest Ambulance CCT and BLS crews to all requests for transport in a swift and proper manner.

- Manage the facilitation of ambulance maintenance and equipment needs are met with prompt and adequate attention.

- Support the management team with organizational change and participates in the development, implementation, and evaluation of that change to ensure overall agency improvement.
- Assure all employees follow company policy and procedure. This is including but not limited to: housekeeping standards, uniform adherence, response times, adherence to safe driving standards, EPCR standards, always ensuring a professional attitude.

- Responsible for staffing needs.
- Reduce overtime by identifying and adjusting staffing levels as needed.
- Assist in the review of charting when needed for completion and accuracy
- Training and evaluation of newly hired employees.
- Assist when needed in maintaining proper and accurate supplies for all units and facilities
- Maintain constant communications with Management and daily detailed reports/pass downs.

REQUIRED QUALIFICATIONS & EDUCATION:

* Active Washington State EMT Certification.
* Highly developed interpersonal and communication skills with the ability to work cohesively as well as effectively with not only our team and with a diverse range of individuals but also independently.

* Ability to multitask and handle multiple projects at once with exceptional time management skills.
* leadership as well as customer service, dependability, and organization skills with an attention to detail.
* Flexible, adaptable, and able to adjust to rapidly changing priorities.
* Computer skills, Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint, etc.)

* One year + of field EMT experience

* Completion of ICS-100 & 200 and IS-700 Courses or ensure to complete within 30 days of employment.

* Comprehensive knowledge of Snohomish, Pierce, Skagit, Whatcom and the outlining counties, including medical systems and geographic information.

* Medical Terminology course and/or knowledge.

Northwest Ambulance CCT is committed to Equal Employment Opportunities regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.

Please ensure to send a Letter of Interest / Cover Letter and Resume.

We are looking for evidence that you have the skills, experience, and abilities indicated in this announcement. Information you provide will be used for deciding who will be selected for the next step in our process.

Job Type: Full-time

Pay: $45,000.00 - $64,850.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: One location

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