Job description

Employee Experience Manager

We are looking for a Manager with experience in Employee Engagement and Employee Relations to join the team and make an impact!

In this role you will be responsible for Employee Engagement & Employee Relations processes for the entire organization.

This role will report to the Head of Human Resources

Employee Engagement & Retention

• Create, maintain and provide tools, training, resources and coaching to the organization that support and maintaining a positive, rewarding work environment and focus on ensuring employees feel valued and invested in their work.
• Conducts ongoing research on best practices and recommends strategies for continuous improvement to increase the maturity level in support of our organization’s transformation journey.
• Providing advice and counsel to managers on a variety of topics to optimize employee engagement, team development, and organizational effectiveness.
• Conduct team member feedback sessions, provide report out to management and support the creation of action plans.
• Effectively communicate to leaders and managers the importance of listening to employees and making impactful improvements.

Employee Relations

• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances.
• Conducts investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
• Handle multiple cases simultaneously while prioritizing the most urgent needs
• Document, collect and maintain investigation files and evidence that support investigative findings and results in the case management system
• Conduct exit interviews and any subsequent investigations related to the employee's voluntary separation
• Train facility HR Team on investigations processes and best practices. Review investigations conducted by facility HR teams.
• Acts as administrator for third-party Hotline and employee relations tracking system.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities but does serve as a coach and mentor for organization leaders, managers and others on HR Team.

Required Skills/Abilities:

• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal, counseling, and negotiation skills.
• Strong presentation skills.
• Excellent coaching skills.
• Strong analytical and critical thinking skills.
• Ability to design and implement full-cycle performance management programs.

Education and Experience:

• 7 or more years of directly-related HR experience including direct experience with employee engagement processes.
• Previous experience in capturing metrics and producing various employment reports.
• Previous experience conducting employee relations investigations.
• Previous experience proving support and coaching regarding engagement.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Human resources: 7 years (Preferred)

Work Location: One location

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