What You Will Do:

1. Responsible for maintaining communicating with registration, nursing, case management, and physician staff. Effective communication is necessary to ensure the smooth processing and disposition of patients while assisting patients and visitors in the ED, and providing administrative/clerical support in all treatment areas.
A. Communicate effectively with immediate supervisor. Provide information regarding work progress, actions, and issues in a timely and effective manner.
B. Communicate with case manager regarding patients with special needs and those requiring transfer to other facilities.
C. Provide waiting families and friends with updated information regarding patient status. Also provide patients and visitors with information pertaining to hospital procedures, in-house directions, and patient locations.
D. Communicate with patients and families with courtesy, projecting a positive service image in accordance with the Medical Systems’ guest relation policy. Observe patient right to privacy in handling personal information. Demonstrate empathy and sensitivity to families in particularly acute physical conditions, specifically, those admitted to Shock Trauma or Emergency Services.
2. Provide administrative/clerical support for the treatment areas:
A. Keep the communications/control desk area clean and orderly. Page consultants as requested by physicians and /or nursing staff.
B. Answer multiple telephone lines and direct calls to the appropriate person, department or service.
C. Input and update data into the appropriate Medical System and UPI data processing systems, while adhering to the departmental and medical center specific standards for data entry and patient selection when scheduling a patient for services and /or follow up appointments.
D. Locate physician or nursing staff to assist with incomplete patient paperwork. Schedule patient appointments as directed by physicians. This includes UMMS clinics, University Care sites, University Faculty practices and community services. Responsible for the scheduling of outpatient follow-up appointments to specialties including (but not limited to) Cardiology, Pulmonary, and Infectious Disease.
E. Preparing Operating Room charts for patients being admitted/transferred to surgical services across the Medical Center. Ensuring the paperwork is organized and maintained according to standards outlined by Peri-Operative Services.
3. Additional daily responsibilities include but are not limited to: performing clerical duties required for the unit such as photocopying, filing, typing, maintaining various records and logs and ordering supplies and meal trays for the unit. Gather and record data used for individual, team and feedback performance reporting. Including MIDAS data entry for use in compliance and quality improvement initiatives.
4. Continuously develop skills in areas such as quality improvement, customer service and interpersonal skills. Participate in UMMS educational opportunities and departmental staff meetings. Attend in-service training programs as required; particularly those related to changes in the on-line computer system and third party reimbursement.
5. Assist supervisor with training of new Emergency Services staff by demonstrating department operating processes and procedures.
6. Continuously identifies improvements to work processes through customer contact, individual outcomes, etc.; communicates recommendations to manager.
7. Perform related duties as required.

What You Need to Be Successful:

• Completion of a high school level education with attainment of a high school diploma or a StateHigh School Equivalency Certificate (GED). Completion of some college coursework is strongly preferred.
• Two (2) years work experience in a clerical or receptionist position in a health care setting such as an acute care hospital, physician’s office, or a Health Maintenance Organization, performing admissions processing or registration work is preferred.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.