Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer email chats for our clients' members.
What you’ll need:
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Deep passion for being a customer advocate.
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A knack for delighting customers and building strong relationships.
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Enthusiasm about becoming an expert on the client's website and product offering, and an eagerness to share this knowledge with customers
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Flexibility - Schedule and hours may vary to fit the business needs.
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Ability to partner with internal/external support team members.
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Communicate effectively, while displaying warmth, empathy, and conscientiousness to user concern.
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Adaptability - You truly enjoy working alone or on a team.
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Ability to multi-task, prioritize, and manage time effectively.
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Exceptional organizational and follow-up skills
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Ability to respond positively and decisively to adverse situations and complicated issues.
What you’ll do:
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Promote and display a passion for hint and the brand’s commitment to helping customers live a healthy lifestyle.
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Process customer requests in a timely fashion while maintaining accuracy.
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Compile, sort and verify the accuracy of data before entry into order and subscription management systems.
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Escalate inquiries and issues when required.
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Manage communications with external customers, internal client contacts and third-party partners.
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Research, resolve and follow up on escalated inquiries regarding order and subscription status.
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Maintain customer confidence and protect operations by keeping information confidential.
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Assist with special projects or other items as required.
Qualifications
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High School Diploma or equivalent
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A minimum of 1 year in customer service role
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Ability to clearly demonstrate exceptional written English skills
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Prove strong problem-solving skills by assessing a problem, researching a solution, and working with a customer to completion
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Outstanding organization and time management skills with attention to detail
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Patience for challenging situations
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Ability to communicate step by step instructions
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Capacity to think independently and find both creative and correct solutions
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Initiative to solve and report problems
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Previous Call Center experience preferred
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Must work well independently and with a team
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Experience navigating database programs and internet sites
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Ability to engage with customer effectively, while navigating multiple internal systems
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Ability to work in a fast-paced and metric-driven environment
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Ability to pass a background check
NOTE: This role is Work at Home Texas Only
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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