Job description
We are looking for Email and Chat Support Executives to assist our customers with problems related to our products. (This is an Office Based Position).
Email and Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Emails and Chats. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Chat software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.
Requirements and skills:
- Experience as an Email/Chat Support Agent or similar CSR role.
- Familiarity with the real estate domain is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Bachelors degree in any field.
EMPLOYEE BENEFITS
- Monthly Punctuality/Regularity Allowance
- Monthly Transportation Allowance
- Thirteen Salaries Per Year (1 Salary as a Bonus)
- At Least Two Bonuses Each Year (Eid Bonus)
- Daily Company Provided Meal
- Performance-Based Bonuses
- 12 Casual Leaves
- 10 Annual Leaves
- Quarterly & Annual Leaves Encashment
- Wedding Allowance
- Maternity/Paternity Allowance
- Maternity Leaves
- Provident Fund
- Loan Against Provident Fund
- Special Allowance for Emergency
- Various Other Allowances (based on the departments)
- Dedicated Professional Trainings
- Growth & Development Opportunities
- Sports Gala & Events
- Recreational Activities and Trips
- Five Days a Week Work(Work-Life Balance)
- Excellent Workplace & COVID-19 Protected Work Environment
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