eCustomer Care Specialist - Part Time - Weekends Off!
Job description
Overview
Wausau, WI
orOshkosh, WI
office. This is not a remote/work from home opportunity.
Part-time available hours:
Hours are available Monday-Friday 6pm-11pm. A minimum of 4 hours per shift and at least 15 hours of availability per week is preferred.
Starting pay
Training:
You would be required to attend three weeks of training from either 8am-12:30pm or 5:30pm-10pm Monday-Friday. In addition, there would be one week of in-department training during your regularly scheduled shifts.Next available start date:
Monday, October 24Last day to apply: Thursday, October 13
What we offer:
- Comfortable and casual work environment
- 30-50% employee discount
- Opportunity for advancement
- Employee referral program
- Gym membership cost share
- Paid training
- Employee recognition incentives
- Tuition reimbursement
Responsibilities
- Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
- Documenting and handling all in-store customer service issues including responding to legal concerns
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow up actions for order and service resolution
- Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Ability to type 30 WPM minimum
- Energetic and positive attitude
- Ability to be polite and professional while speaking to customers
- High-level grammar and writing abilities
- Previous customer service experience is preferred but not required
The health and safety of our team members continues to be our top priority. In an effort to create a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as increasing cleaning protocols and providing more hand sanitizer and disinfectant wipes throughout the facility.
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