E-Commerce Operations Associate - New York, NY - 57th Street Flagship
Job description
- Country / Region : United States
- City : New York
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Salary : 45760 - 47840 USD per Year
- Reference No.: FEND02523
- Date of publication: 2022.09.09
Position
The E-Commerce Operations Associate is responsible for positively impacting the customers shopping experience by optimally training and supporting the store operations and team. They support the store leadership team with shipping and receiving merchandise, stockroom organization, inventory control, and housekeeping activities. In partnership with the team, the E-Commerce Operations Associate participates in the replenishment process to ensure outstanding customer service and product placement.
Crucial Duties & Responsibilities:
- Instore fulfillment, packaging, and timely shipment of all online orders to be shipped from store (SFS)
- Maintain an organized consumer facing buy online and pick up (BOPIS) staging area, ensuring that all expired BOPIS orders are processed per policy
- Maintain and run inventory on all BOPIS/SFS supplies to ensure emergency supplies need to be purchased when vital
- Work collaboratively with store leadership to access supply ordering portal to place timely orders to avoid delays in BOPIS/SFS fulfillment. In preparation for key moments (i.e., Sales, Product launches, etc…)
- Responsible for training all teammates and checking for understanding on all Omni Channel functions.
- Will demonstrate available training materials and conduct hands on training will ALL teammates
- Review previous days/weeks fulfillment results ensuring they not just meet, but go above and beyond
- Will partner with leadership to gain access to BI (Business Intelligence) reporting and use the data to drive positive results towards a 90% Omni Fulfillment rate across SFS and BOPIS
- Partner with store leadership for investigation and reconciliation of any inventory discrepancies found during SFS fulfillment process
- Will be encouraged to drive Omni specific store contests & recognition in store
- Consistently models FENDI’s service standards and selling ceremony
- Proactively seek personal learning and development opportunities to elevate leadership abilities and individual performance
Additional information
- Minimum 2 years of operational experience within retail
- Minimum High School Diploma
- Ability to receive feedback and act when appropriate
- Proven intuition for business
- Demonstrated ability to communicate optimally with leadership and store team
- Demonstrated collaborative skills and ability to work well within a team environment
- Ability to prioritize multiple tasks while working in a fast-paced and deadline-oriented environment
- Computer and technology proficient
- Ability to perform all major job functions
- Ability to move or handle merchandise up to 25lbs.
- Experience with SFS (Ship from Store) programs
- Flexible availability: some nights, weekends, and holidays
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.