Job description
E-Commerce Account Executive Assistant – Position Available
Emerson Radio Corp. is one of the nation’s oldest electronics distributors with a recognized trademark in continuous use since 1912. Emerson continues to be one of the most respected names in the consumer electronics industry. Emerson engages in the design and marketing of audio clock radios, microwaves, compact refrigerators, and more.
We are seeking an E-Commerce Account Executive Assistant with strong communication and problem solving skills to join our team!
Position Overview
The E-Commerce Account Executive Assistant will work with customers, sales reps, and consumers to provide information about the company’s products. The ideal candidate will have prior experience working within an e-commerce environment and be able to undertake a variety of office support tasks. Have the hunger to learn and grow within the organization.
Responsibilities
- Learn and assist in the onboarding and maintaining of Emerson’s products
- Understand Retailer’s Supplier Portals, including, but not limited to Walmart Retail Link, Amazon Vendor Central, QVC Supplier Hub and Home Depot Vendor Portal.
- Work closely with the Sales Reps and Retailers to maintain vendor compliance and standards.
- Review and process Vendor and Customer purchase orders and maintain inventories.
- Work closely with our 3PL warehouse to ensure proper processing of all orders.
- Receive and respond to inbound consumer calls to ensure customer satisfaction.
- Resolve customer concerns in a timely manner, and ensure all appropriate actions are taken, contacting customers by telephone or in writing with the appropriate resolution.
- Create and update customer records ensuring accuracy and validity of information in our Oracle based system.
Qualifications
- Knowledge of E-Commerce Retail Vendor Systems
- The ability to collaborate as a team player and interact successfully with people at all levels within and outside of the organization
- Strong customer service skills ,organizational skills and attention to detail
Requirements
- High school diploma, college degree preferred and a minimum of 1- 3 years of experience in related field
- Proficient in MS Office – Outlook, Word, Excel and PowerPoint
- Familiarity with E-Commerce Retailer’s Supplier Portals and practices
- Proven customer support experience or experience as a client service representative
- Excellent communication and interpersonal abilities, both written and verbal
- Ability to prioritize, and manage time effectively
- Strong follow up skills and active listening
- Excellent organizational and leadership skills
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Schedule:
- Monday to Friday
Travel requirement:
- No travel
Ability to commute/relocate:
- Parsippany, NJ: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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