Description

Customer Service Specialist 2

Are you ready to put your customer service skills to work? We need your talent and enthusiasm to provide direct customer service support and assistance to both our customers and staff.

The Economic Services Administration is looking for a customer service professional to join our hard-working team at the King North Community Services Office located in Seattle, WA. In this role, you will provide administrative support to staff and management. You will also provide support to a diverse population of customers, the public, and other agencies with general program information about public assistance.

King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.

Some of what you'll do:

• 
  Issue new and replacement EBT cards to customers
• Explain how to use food benefit cards and what is available to purchase with them
• Work with group homes, treatment centers, and clients to issue alternate cards as needed/authorized
• Issue and explain how to use bus passes and vouchers
• Makes vehicle reservations for CSD staff and conference room reservations for statewide requests
• Maintain excellent communication with the supervisor
• Provide ongoing feedback as needed

What we are looking for:

• Ability to maintain acceptable quality and productivity levels
• Experience with applying policies and procedures
• Excellent customer service skills
• Ability to develop constructive and cooperative working relationships with others
• Demonstrate proficient keyboarding skills and proficiently utilize all applicable computer programs to perform job duties
• Ability to successfully multitask and manage competing priorities
• Strong verbal and written communication skills
• Flexibility and willingness to adapt to changes
• Adhere to office expectations for punctuality and attendance

Who should apply?
Equivalent experience providing assistance to clients/customers regarding inquiries, complaints, or problems.

OR

Professionals with an Associate’s degree AND Two years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems.

OR

A Bachelor’s degree.

Please include the following:

• Current chronological resume
• Cover letter explaining why you are interested in the job while describing your skills and experience that makes you the best person for the job (no more than two pages)
• Three professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

NOTE:

Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Questions? Please contact DSHS Recruiter by email and reference #04594.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security" on your website and on printed materials.