Job Purpose: To provide exceptional customer service that enhances the lives of our Residents

Duties:

• Drives company vehicles to transport residents, staff, and resident family members to doctor(s), hospital, and various locations.
• Refuels company vehicles as needed. Makes arrangements to have company vehicles serviced and/or repaired (minor).
• Keeps company vehicles clean, polished, vacuumed, and in operating condition.
• Adheres to operating and maintenance schedule as follows: checks fluids, checks tire pressure, and ensures vehicles are filled with gasoline for weekend use.
• May be required to transport residents to nighttime and/or weekend events.
• Provides community wide guest services; including, but not limited to: package and flower delivery, greeting guests upon arrival, telephone assistance and coverage, escorting guests to proper locations, helping set up services and activities as needed.
• Assists residents and employees to and from their vehicles, when necessary.
• Attends mandatory staff meetings and abides by the Employee Handbook.
• Able to use a phone to retrieve drive request and to confirm resident drive appointments day prior.
• Possess computer skills and the understanding to become proficient in the usage of the program used for transportation.
• Weekly number of hours assigned is dependent on drive request daily.
• Other duties as assigned

Skills/Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to residents, family members, and other employees of Epworth Villa.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Maintain a clean driving record.

Other Skills and Abilities:

• Ability to use small hand tools or equipment to keep vehicles in a clean and polished condition.
• Ability to recognize if vehicle needs minor repairs or adjustments to keep in “top operating condition.” Ability to change a flat tire if needed.
• Must possess compassion, understanding, patience and tact in dealing with residents, families, and ability to work with other staff as a team member.
• Must demonstrate an attitude of service to residents, family members, staff, and people from the community.
• Must have ability to protect and maintain confidential business and resident information.
• Should be flexible and adaptable to changing shifts as necessary to provide transportation to resident activities.
• As a representative of Epworth Villa, must maintain professional appearance and demeanor at all times.

Certificates, Licenses, Registrations:

• Must maintain valid Oklahoma Driver's License and maintain a good driver's record.
• Must maintain compliance in completing Relias modules on schedule.

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