Job description

About us

Spilt Milk is a small business in Ocean Isle Beach, NC. We are creative, customer-centric, professional and our goal is to provide delicious coffee, donuts, and pastry with excellent customer service.

Our work environment includes:

• Growth opportunities

Spilt Milk is looking for an infectiously energetic, motivated, and hospitable General Manager to lead our service team. As we continue our growth, we are looking for a special individual who can clearly lead and motivate his/her team and is passionate about our product.

The General Manager is hands-on, and is responsible for overall store operations, including overseeing all aspects of production, customer experience, sales, and human resources. This involves developing a staff of professional employees, generating maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of doughnut production and maintaining the highest level of quality products.

Principal Duties and Responsibilities: Guest Service • Ensuring all products meet quality standards and in turn, guarantee customer satisfaction • Serving as a role model for customer-first behaviors according to company standards • Building a team of customer-focused employees through coaching and performance management • Handling difficult customer situations professionally • Handling any customer complaints/concerns • Responding to customer inquiries via email, in person, or on the phone on a timely basis

Supervisory Responsibilities: Supervising store operations • Ensuring all of the store’s physical property is in good condition • Conducting or delegating opening and closing responsibilities

Safety and Sanitation: Demonstrating safety consciousness and promoting store safety • Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. • Overseeing proper upkeep of store facility and equipment

Personnel and Team Management: Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and terminations • Build a team of customer-focused employees and foster teamwork • Demonstrate leadership in employee development • Communicating to store employees and enforcing all store policies, standards, and practices • Performance reviews with employees

Spilt Milk supports a diverse and drug-free workplace.

If you think you have what it takes and are eager to join a team of Doughnut Enthusiasts, APPLY TODAY!

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Bakery
• Café
• Coffee shop

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ocean Isle Beach, NC 28469: Reliably commute or planning to relocate before starting work (Required)

Experience:

• management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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