WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. Our place in the community was built over twenty years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

ABOUT THE DEPARTMENT: The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

REACHING YOUR GOALS: Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies:

• Follow up with customers and third parties to update and obtain as much information regarding title lien statuses
• Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
• Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and/or lien activity utilizing reports and internal system.
• Mail documents to customers and third parties.
• Assist with additional duties as needed
• May require driving to local Department of Motor Vehicles process lien/title requests, pay fees, or pick up or deliver documents to the DMV.

JOB REQUIREMENTS

• Ability to communicate clearly, concisely and professionally (both verbally and in writing)
• Detail oriented and solution driven
• Weekends and overtime as needed to meet monthly performance goals
• Must have at least one year of sales, telemarketing or call center experience.
• Must adhere to all department policies
• Valid Driver License, reliable personal vehicle, and valid vehicle insurance
• Previous experience with California DMV Lien implementation/release process is highly desirable.
• Bilingual in English/Spanish preferred, but not required

COMPENSATION & BENEFITS

• DMV security and privacy obligations require this position to be an in-office position.
• Medical, Dental, Vision, Free Life Insurance, Supplemental Insurance
• 401(k), Employee Assistance Programs
• Paid Time Off
• Casual dress code
• Onsite complementary espresso bar and breakfast, catered lunches

CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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